Need help with Gym Track? Start with the common questions below — if yours isn't covered, email us at contact@elevaticstudios.com and we'll get back to you within a few business days.
In the app, go to Profile → Feedback and tap to copy our contact email, or email us directly at contact@elevaticstudios.com. Please include your device model and what you were doing when the issue happened — it helps a lot.
Open the Premium screen in the app and tap Restore Purchases. This re-checks your subscription status with the App Store or Google Play and should unlock Premium if you have an active subscription. If it still doesn't show up, email us with the email address or account you used to subscribe.
Subscriptions are billed and managed through the App Store or Google Play, not directly by us. On iPhone/iPad: Settings → your name → Subscriptions. On Android: Google Play Store → Payments & subscriptions. We don't have access to your payment details and can't change or cancel a subscription on your behalf.
From Settings in the app you can delete just your workout history, reset your programs, reset your profile, or delete your entire account and all associated data. See our Privacy Policy for exactly what each option does.
Gym Track supports signing in with Google, Apple, or email/password. If you're switching between sign-in methods on the same account and running into issues, or if you've forgotten which method you originally used, email us and we'll help you sort it out.
Email contact@elevaticstudios.com and we'll take it from there.